Cancellation, Refund and Subscription Cancellation Policy

Important: This English version is provided for convenience. If it conflicts with the Japanese version, the Japanese version governs, except where mandatory law provides otherwise.

This policy explains cancellation, refund and subscription cancellation conditions for memberships, digital content, private calls, photo sessions and reservation-only experiences.

1. Cancelling a monthly membership

Membership renews automatically until the designated cancellation process is completed.
Use the Stripe cancellation method provided at purchase. If you cannot access it, contact info@kurogal-loosesocks.com before the next renewal date.
After cancellation is completed, future renewals stop. Access continues until the end of the already-paid billing period.
Deleting an app, unfollowing social media, leaving a community or stopping a payment card does not by itself complete cancellation.

2. Prorated refunds

Monthly fees are generally not prorated when a membership is cancelled during a billing period. This does not apply where a refund is required because of duplicate payment, billing error, failure by the Site to deliver a core service, or applicable law.

3. Digital content

Because of the nature of digital products, customer-requested cancellation or refund is generally not available after a viewing URL or download information has been delivered, or after viewing or downloading has begun. If the content differs from what was purchased, the file is damaged, or access does not work as instructed, contact us within seven days of purchase. Depending on the circumstances, we will replace, correct or refund the content.

4. Calls and reservation-only services

Same-day cancellation or no-show: 100% of the agreed fee.
Future bookings may be declined after a no-show without notice.
The cancellation charge may include non-refundable venue, transport or other actual costs already incurred.
Specific conditions are provided before the booking is confirmed.

5. Late arrival

A session may not be extended if you arrive late because of the next booking or venue time limit. The full reserved-time fee may still apply. Failure to contact us within a reasonable time may be treated as a no-show.

6. Cancellation or changes by the Site

A booking or service may be changed or cancelled because of health, safety, disaster, transport suspension, network failure or another unavoidable reason. If the Site cannot provide the service, a rescheduled date, replacement or refund for the undelivered portion will be offered as appropriate.

7. Refund method and timing

Approved refunds are generally returned through the original payment method. Processing by the payment provider or financial institution may take additional time. An estimated schedule will be provided individually when possible.

8. Serious violations

Access or a contract may be terminated without refund for serious violations such as unauthorized redistribution, account sharing, secret recording, harassment or fraudulent payment, except where a restriction is not permitted by applicable law.

9. Contact

For cancellation, refund or technical problems, email info@kurogal-loosesocks.com. Include the purchaser name, service, reservation date or transaction reference, and the reason for contact. Never send a full card number, password or security code.

Established and last updated: August 27, 2026